Reference
Common questions
The things operators ask most — what you're seeing, why, and what to do about it.
In this guide
When something looks wrong
Type a word from what you’re seeing to narrow the list.
| What you see | Why | What to do |
|---|---|---|
| No course set · this week cannot take a score | Every week needs a course before scores can be entered. | Schedule → the week → Choose a course. How |
| Red box on Side Games, and a red number on the tab | One or more weeks aren’t ready — usually no entry fee, or a season fee with no weekly pot amount. | Side Games → Setup → set the fee on each week (or tick Free). How |
| I can’t add Skins to my league | Every week of the season has already started. | Before the last week starts, use Add a game on Side Games → Setup — it runs on the weeks still to come. How |
| Skins on a head-to-head week won’t settle | On head-to-head and match-play weeks, skins settle only once every card is validated. | The week’s ⋮ menu → Validate all scorecards. How |
| Head-to-head golfers were paired before they had handicaps | Pairs are set when a week is drawn. | On a low-vs-low league, the week’s ⋮ menu → Re-pair golfers by handicap. How |
| A team has a start time but no bay | Its bay is taken on some nights, so it’s booked at its own time with no bay. | The league page lists teams without a bay and who holds each bay. Open the week, press Tee time on the team in the No bay card, and pick a free bay — for that week or the season. |
| A golfer wants to play but doesn’t have a team | Your league may not allow matchmaking yet. | Turn on Allow smaller parties to use matchmaking (tee-time leagues) or Pair golfers into teams (other leagues). The golfer then joins the matchmaking list from your sign-up link. How |
| Contest format or Scoring format can’t be changed for a week | Scores have been entered, the week is finalized, or it’s already paired into matchups. A note says which. | Edit the week’s other settings on the Format tab. To change a paired week’s format, clear its matchups first. |
| Players Per Team is grayed out | Teams are already registered at that size. | It can only change if every team is removed. Ask Fareway first. |
| A team’s week isn’t counting in the Standings | A week counts once its scorecard is Submitted — every hole has a score. | Open the scorecard, fill every hole, then Save Changes. How |
| Round Incomplete on a scorecard | At least one hole is empty. | Edit Scores, fill every hole, Save Changes. |
| A golfer’s handicap looks different in different places | The Players tab shows the current handicap; the Schedule shows that week’s, including overrides and adjustments; the scorecard shows the playing handicap after indexing, 9 holes, the percentage and any handicap range. | Open the override screen (Players → pencil). It shows current and new side by side, each worked through to the playing handicap. How |
| Did a sub cost extra? | No. A swap keeps the seat that’s already paid for. | Nothing to do. |
| A team paid in cash but still shows Not Started | Cash isn’t tracked until you record it. | Payments → Actions → Record Payment. How |
| A golfer can’t sign in | Sign-in uses a phone number and a text-message code — there’s no password. | Check that the phone number on their account is the phone in their hand. |
| A date box shows the wrong year | Typing a year into a date box can give an unexpected year. | Use the calendar icon to pick the date instead. |
| A week I planned isn’t on the Schedule | The number of sessions and the schedule can differ if dates changed during setup. | Add it with the week’s ⋮ menu → Add a session…. How |
| Promote says Sending to 0 emails | The Email List is empty or the addresses aren’t recognized. | Paste addresses separated by commas, semicolons or new lines. |
Nothing matches. Try the search at the top of the page.
Getting help
| Where | How |
|---|---|
| hello@fareway.golf. We aim to reply within one business day. | |
| In the Hub | Click Report a Bug in the bottom-left corner of the screen whenever something looks wrong. It goes straight to the Fareway team. |
| First season? | Reply to your onboarding email. It reaches someone who already knows your setup. |
What to include:
- The league name and, if it matters, the week.
- What you were doing, and what you expected to see.
- A screenshot, if you can. It helps a lot.
Questions people ask
Why can't I enter scores for a week?
The week has no course. The Schedule shows "No course set · this week cannot take a score". Go to Schedule, click the week, and choose a course in the course bar.
Does subbing a player cost the team extra?
No. A swap keeps the seat that's already paid for — no refund, and nothing more is charged.
A team paid in cash but still shows Not Started. What do I do?
Cash isn't tracked until you record it. Go to Payments, click Actions on the team, then Record Payment.
How do I change a golfer's handicap?
Open the league's Players tab and click the pencil icon in the golfer's Handicap column. Type the new 18-hole handicap, choose the week it applies to, and click Save override.
A golfer can't sign in. What's wrong?
Sign-in uses a phone number and a text-message code — there's no password. Check that the phone number on their account is the phone in their hand.
Can I add skins after creating the league?
Yes — use Add a game on the Side Games tab. A game added after the season starts runs on the weeks that haven't started yet. Only once every week has started can no more be added.
Why does a scorecard say Round Incomplete?
At least one hole is empty. Click Edit Scores, fill every hole and click Save Changes.
How do I refund a team?
Refunds are issued in Stripe. Canceled registrations that still hold money are listed under Refunds owed on the league's Payments tab.
Can I change how teams play, or players per team, after creating a league?
How teams play is fixed once the league is created. Players Per Team is fixed once any team registers. Ask Fareway before you create the league if you're unsure.