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Help Center

How can we help?

Step-by-step guides for running your leagues in the Fareway Hub — from your first league to paying out prizes.

Browse the guides

Everything the Hub does, one guide at a time.

Common questions

Quick answers.

The things operators ask us most. The full list is in Common questions, under Reference.

Why can't I enter scores for a week?
The week has no course. The Schedule shows "No course set · this week cannot take a score". Go to Schedule, click the week, and choose a course in the course bar.
Does subbing a player cost the team extra?
No. A swap keeps the seat that's already paid for — no refund, and nothing more is charged.
A team paid in cash but still shows Not Started. What do I do?
Cash isn't tracked until you record it. Go to Payments, click Actions on the team, then Record Payment.
How do I change a golfer's handicap?
Open the league's Players tab and click the pencil icon in the golfer's Handicap column. Type the new 18-hole handicap, choose the week it applies to, and click Save override.
A golfer can't sign in. What's wrong?
Sign-in uses a phone number and a text-message code — there's no password. Check that the phone number on their account is the phone in their hand.
Can I add skins after creating the league?
Yes, until the season starts — use Add a game on the Side Games tab. Once the first week has started, no new games can be added.
Why does a scorecard say Round Incomplete?
At least one hole is empty. Click Edit Scores, fill every hole and click Save Changes.
How do I refund a team?
Refunds are issued in Stripe. Cancelled registrations that still hold money are listed under Refunds owed on the league's Payments tab.
Talk to a person

Still stuck? We’re a message away.

Tell us the league name, what you were doing and what you expected to see. A screenshot helps a lot. And if you are not sure how to set something up, ask before you create the league — a few choices are much easier to make than to change.

Email

hello@fareway.golf

We aim to reply within one business day.

In the Hub

Report a Bug

The button in the bottom-left corner of every Hub page. It goes straight to the Fareway team.

First season?

Reply to your onboarding email

It reaches someone who already knows your setup.